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Q: How do I participate in this promotion?
The Promotion is available to new Virgin Media customers who purchase the Cinema, Sport, Cinema and Sport and Max Volt bundle on a 24-month contract during the Promotion. Any purchases received after the closing date will be invalid.
Q: What is the value of the prize?
The TV is worth £220.
Q: Where do I find the participation code?
A. The 8 digit code will be in the email sent from Virgin Media. If you haven't received this please contact Virgin Media customer services team on rewardexceptions@virginmedia.co.uk
Q: When is the entry period?
Entry to the promotion was between 00:01 18th May and 23:59 27 May 2026. You need to claim your TV within 30 days of receipt of your unique code.
Q: What happens after I enter?
Once you receive your code, you will be directed to a claims portal to register, enter your code, and provide your delivery address. After your claim is processed, your TV will be delivered within 30 days.
Q: I haven’t received a confirmation or instructions by email
If you experience any issues with your claim or reward, please contact our Customer Service team here and complete the support form. We will get back to you within 3 working days.
Q: How many devices can I have?
Eligibility is limited to one LG TV per person. Even if you have taken out multiple bundles, you remain eligible for only one device. See full terms and conditions.
Q: What does subject to validity check mean?
In the event that the LG TV is unavailable, a comparable alternative of equal value will be provided.
Q: Can I swap my prize for something else?
Unfortunately not. Prizes are non-refundable and non-exchangeable.
